Shipping policy.

Scope

This policy applies to all orders placed with The Pet Mobility Store trading as The Pet Mobility Store through thepetmobilitystore.com. It should be read alongside our terms of service and returns and refunds policy.

Order processing

Orders are processed on business days, excluding US public holidays. We aim to dispatch within 48 hours of order confirmation, or within 48 hours of you confirming sizing where we have agreed to hold an order for a measurement check.

We reserve the right to cancel and refund an order where an item is unavailable, where pricing or product information was displayed in error, or where we reasonably suspect fraudulent activity.

Shipping rates and destinations

Standard shipping is free to addresses within the United States. We ship to all 50 states, APO and FPO addresses, and do not currently ship to .

Delivery estimates

Delivery estimates are provided in good faith and are not guaranteed. They exclude the day of dispatch and are affected by carrier performance, weather and public holidays. Estimates for your address are shown at checkout.

Split shipments

Products may be dispatched from more than one facility. Where an order contains items from different facilities it may arrive in multiple parcels on different days, at no additional cost to you.

Title and risk of loss

Title and risk of loss pass to you upon delivery to the address you provided, or upon delivery to a carrier where you have arranged your own shipping.

Incorrect addresses

You are responsible for providing a complete and accurate delivery address. Where a parcel is returned to us as undeliverable due to an incorrect address, we will contact you to arrange redelivery. Additional shipping charges may apply.

Lost or damaged shipments

Report a suspected lost shipment within 30 days of the dispatch date, and visible transit damage within 48 hours of delivery with photographs of the packaging and contents. We will then work with the carrier to resolve it, including replacement or refund where appropriate.

Contact

Questions about this policy: help@thepetmobilitystore.com, 1125 Grand Concourse, Bronx, NY 10452, United States.