Contact

Ask us anything about the fit.

Sizing, fitting, an existing order, or whether your dog needs equipment at all. A real person reads every message and we aim to reply the same working day.

Ways To Reach Us

Email

The fastest way to reach us and the best for sizing, because you can attach photos.
help@thepetmobilitystore.com

Free sizing check

Send three measurements and a side on photo. We will confirm the size, or tell you the product is wrong for your dog.

Existing orders

Include your order number and we will chase tracking, arrange an exchange or sort a fitting problem.

Support hours

Monday to Friday, 9am to 5pm ET. Messages outside these hours are answered the next business day.

If your dog's movement has changed suddenly, please contact your vet before you contact us. Sudden loss of movement, dragging that appeared overnight, or signs of pain need a professional assessment first.

Send A Message

Tell us about your dog.

Which legs are affected, whether they can stand, and what a good day and a bad day look like. The more you tell us, the more useful our answer will be.

We use your details only to answer your message. See our privacy policy.

Quick Answers

Before you write.

We aim to answer every email the same working day. Sizing questions usually come back faster because they are the ones that matter most.

No, and we will not guess. We help you choose and fit products. Anything about diagnosis, prognosis or treatment belongs with your vet or a canine rehabilitation professional.

Three numbers: floor to the top of the back, shoulder to the base of the tail, and current weight. A photo of your dog standing side on helps too.

Send us a photo of your dog in it before you send anything back. Nine times out of ten it is an adjustment rather than the wrong size, and we can fix it over email.