Privacy policy.

Who we are

The Pet Mobility Store trading as The Pet Mobility Store, 1125 Grand Concourse, Bronx, NY 10452, United States. Contact for privacy matters: help@thepetmobilitystore.com. This policy covers thepetmobilitystore.com.

Information we collect

• Information you give us. Name, email address, shipping and billing address, phone number, order contents, and anything you tell us in a message such as your dog's measurements.
• Payment information. Processed by our payment providers. We do not store full card numbers.
• Information collected automatically. Device and browser type, IP address, pages viewed, referring source and similar analytics data collected through cookies and comparable technologies.
• Information from third parties. Order and fulfilment data from suppliers and carriers, and advertising data from platforms where you interacted with our ads.

How we use information

• To process, fulfil and support your orders
• To answer your questions, including sizing and fitting help
• To send transactional emails such as confirmations and shipping updates
• To send marketing email where you have opted in, which you can stop at any time
• To measure and improve the performance of the site and our advertising
• To detect and prevent fraud, and to meet our legal obligations

Legal bases and consent

Where required, we rely on your consent for marketing communications and non essential cookies, on the performance of a contract for order fulfilment, and on our legitimate interests for site security, fraud prevention and service improvement.

Sharing your information

We share information with service providers who help us run the business, including Shopify, payment processors, suppliers and fulfilment partners, shipping carriers, email and analytics providers, and advertising platforms. We do not sell your personal information for money.

Some sharing for advertising purposes may be treated as a sale or a share under California law. See the section on US state privacy rights below.

Cookies and tracking

We use essential cookies to run the store and the cart, and optional analytics and advertising cookies to understand how the site performs. You can manage optional cookies through the cookie preferences link in the footer of this site and through your browser settings.

Data retention

We keep order records for as long as needed to fulfil the order, support you afterwards, and meet tax, accounting and legal requirements, typically seven years. Marketing contacts are kept until you unsubscribe.

US state privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia and other states with comprehensive privacy laws, you may have the right to:

• Know what personal information we collect and how we use it
• Access a copy of your personal information
• Correct inaccurate personal information
• Delete your personal information, subject to legal exceptions
• Opt out of targeted advertising and of the sale or sharing of personal information
• Not be discriminated against for exercising these rights

To make a request, email help@thepetmobilitystore.com with the subject line Privacy Request. We will verify your identity before acting and respond within the timescales set by applicable law. You may use an authorised agent where the law allows.

Children

This site is not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact help@thepetmobilitystore.com and we will delete it.

Security

We use industry standard measures including encryption in transit to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

Our team operates from the United Kingdom and our service providers may process data in other countries. Where information is transferred internationally we take steps to ensure an appropriate level of protection.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised, and material changes will be notified on the site.

Contact

Privacy questions and requests: help@thepetmobilitystore.com, 1125 Grand Concourse, Bronx, NY 10452, United States.